The Arthritis Society (Office and Phone Support Volunteer)

Organization Name: The Arthritis Society
Opportunity Title: Office and Phone Support Volunteer
Category: Administration / Clerical / Office
Commitment: Ongoing Opportunity (> 1 year)
Start Date: September 24, 2018
End Date: September 24, 2019

Email: mjohn@arthritis.ca
Website: http://arthritis.ca
Details:

• Appropriate for volunteers aged 55 and over
• Training or orientation required

Opportunity Description:

Office & Phone Support   POSITION OVERVIEW Office & Phone Support volunteers work on a wide range of projects across our Halifax office, supporting the Nova Scotia team with information management and administration, while also answering phone calls and email enquiries on behalf of the Arthritis Society. This is the perfect opportunity for volunteers looking to develop office skills, gain experience in a bustling workplace, hone professional communication skills, and contribute directly to the success of our mission.   TIME COMMITMENT Volunteers are typically asked to commit to a minimum of one 4-hour shift per week, for a period of at least 6 months     KEY AREAS OF RESPONSIBILITY Answer a wide range of calls and emails to the Arthritis Society, covering topics such as arthritis information, programs & services, donor enquiries, and volunteering (training provided) Provide support and information to people affected by arthritis Carry out office support tasks such as data management and filing Support with local event preparation and administration for major Nova Scotia events such as our Walk for Arthritis, Celebrity Roast and Virtual Everest     DESIRED SKILLS AND ATTRIBUTES Friendly and approachable, with professional phone manner Ability to deal with possible customer complaints or issues Passionate about and commitment to bettering the lives of those affected by arthritis Willingness to undertake training appropriate to the role, and learn about arthritis and the Arthritis Society Ability to work effectively with staff and other volunteers Previous office support experience is an asset Customer service experience is an asset Strong verbal and written communication skills are an asset Word and Excel skills are an asset   MAJOR CONTACTS An Arthritis Society Staff member in the Nova Scotia team will directly oversee this role Donors, volunteers, clients, businesses, and other people and organizations contacting the Arthritis Society Other volunteers and Arthritis Society staff, including the volunteer engagement team   WORKING ENVIRONMENT This role typically requires a fixed shift to allow for regular scheduling, but some flexibility can be offered. Due to the nature of the position, volunteers will need to be able to carry out their role at our Halifax office.               VOLUNTEER BENEFITS   Support the organization’s mission as an integral member of the Arthritis Society team Increase your awareness and knowledge about arthritis and all aspects of the Arthritis Society’s work Develop transferable employment skills related to office support and administration Provide information and support to people living with arthritis Develop specialized skills and experience (communication, data management, stakeholder engagement, etc.) Build connections and be part of a community, and receive ongoing opportunity and mentorship Develop new interests Meet a diverse group of committed and passionate people A letter acknowledging a volunteer’s contribution can be provided on request   VISION To live in a world where people are free from the devastating effects that arthritis has on lives. MISSION To invest in cutting-edge research, proactive advocacy and innovative solutions that will deliver better health outcomes for people affected by arthritis. Staff and volunteers of the Arthritis Society embody the following characteristics: Integrity Passionate commitment Spirited teamwork Bold innovation Courageous leadership   Interested candidates are asked to submit a volunteer application (please indicate your interest in Office Support), or email stilley-russell@arthritis.ca if you have questions about the role or would like to submit your CV directly.   We thank all applicants for their interest in volunteering with the Arthritis Society, however, please be advised that not all candid