Kids Help Phone (KHP)

Kids Help Phone is Canada’s only 24/7 e-mental health service offering free, confidential support to young people in English and French.

The challenges facing young people in Canada have grown more complex, and youth need access to the supports that are most relevant to them. To achieve our vision, it’s critical that we meet these challenges — and quickly.

Kids Help Phone has been accredited since 2013 by Imagine Canada’s Standards Program for excellence in the charitable sector in five key areas:

• financial accountability and transparency
• fundraising
• staff management
• volunteer involvement
• board governance 

Kids Help Phone has a pioneering history of creating innovative supports for critical issues young people face. We began in 1989 as a unique telephone counselling service, launched to provide free, accessible support to any young person reaching out from coast to coast to coast.

Our focus was supporting young people experiencing abuse, but almost immediately, young people let us know they needed more from the service than one focus and one way to reach us.

For over 30 years, we’ve evolved our response and offerings. We concentrate on staying relevant to youth, recognizing the complexity of issues they face, and we help to ensure our professional counsellors and volunteer crisis responders are ready to address young people’s continuum of emotional and mental health needs, from crisis situations to the everyday concerns of growing up.